Man and a Van Brent Terms and Conditions

These Terms and Conditions govern the provision of man and van and removal services by Man and a Van Brent. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Man and a Van Brent, the provider of man and van and removal services.

1.2 "Customer" means the individual or business entity that requests and books the services of the Company.

1.3 "Services" means any man and van, removal, transport, loading, unloading, packing, or related services provided by the Company.

1.4 "Goods" means any items, furniture, belongings, equipment, or property that the Company is requested to move, transport, handle, or store.

1.5 "Service area" refers to the general locations in which the Company operates, including Brent and surrounding areas, without limiting the Company from accepting work in other areas by agreement.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers, including collection, transportation, and delivery of Goods.

2.2 The Services may include, where agreed in advance, assistance with loading and unloading, basic furniture positioning, and limited packing or dismantling and reassembly of furniture.

2.3 Any additional services outside the original quotation or booking, such as extra pick-up or drop-off locations, waiting time, handling of unusually heavy or bulky Goods, or additional labour, may incur extra charges.

2.4 The Company reserves the right to refuse to carry any Goods that are deemed unsafe, illegal, hazardous, or unsuitable for transport, or which may cause damage to other Goods or to the vehicle.

3. Booking Process

3.1 Bookings may be made by the Customer through any booking method accepted by the Company at the time, subject to these Terms and Conditions.

3.2 When making a booking, the Customer must provide accurate and complete information, including:

a. Collection and delivery addresses

b. Date and preferred time of the move

c. Details of the type and approximate volume of Goods

d. Access conditions at each address, such as stairs, lifts, parking restrictions, or narrow roads

e. Any special handling requirements or fragile or high-value items

3.3 The Company will provide a quotation or estimated price based on the information supplied by the Customer. Any omission or inaccuracy may result in additional charges or may affect the Company’s ability to complete the Service as planned.

3.4 A booking is only confirmed once the Customer has accepted the quotation or price and, where required, paid any applicable deposit or booking fee. The Company reserves the right to decline any booking at its discretion.

3.5 The Customer is responsible for checking the booking confirmation and ensuring that all details are correct. Any requested changes must be communicated to the Company as soon as possible and may be subject to revised pricing and availability.

4. Prices and Payment Terms

4.1 Prices may be based on hourly rates, fixed quotes, distance, volume of Goods, labour required, or a combination of these factors, as specified by the Company at the time of booking.

4.2 The Company reserves the right to adjust its pricing structure from time to time. The price applicable to a particular booking will be the price agreed at the time the booking is confirmed, subject to any changes arising from variations in the Services requested or required.

4.3 Unless agreed otherwise in writing, payment is due either in full on completion of the Services or in accordance with any payment schedule specified in the booking confirmation.

4.4 The Company accepts payment methods as communicated to the Customer prior to or at the time of booking. The Customer must ensure that cleared funds are made available by the due date.

4.5 For longer or larger moves, the Company may require a deposit or partial payment in advance. Deposits are usually non-refundable, subject to the cancellation terms set out in these Terms and Conditions.

4.6 If payment is not made when due, the Company may refuse to commence or continue the Services and may retain the Goods until full payment is received. The Company may also charge reasonable interest or late payment fees where permitted by law.

5. Customer Responsibilities

5.1 The Customer is responsible for ensuring that:

a. All Goods are properly packed and ready for transport unless packing services have been specifically agreed.

b. All Goods are clearly labelled, particularly fragile, high-value, or delicate items.

c. There is adequate access, parking, and permissions at both collection and delivery addresses, including arranging any necessary permits.

d. All Goods to be moved are made available at the agreed time and location.

e. Valuable items, important documents, personal jewellery, cash, or irreplaceable items are not included in the Goods unless specifically agreed.

5.2 The Customer must not request the Company to transport any prohibited, illegal, hazardous, flammable, or explosive items, including but not limited to gas cylinders, fuel, chemicals, or weapons.

5.3 The Customer or an authorised representative must be present at collection and delivery to supervise the loading and unloading of Goods, confirm the Goods to be moved, and sign any documentation requested by the Company.

6. Cancellations and Changes

6.1 The Customer may cancel or amend a booking by giving notice to the Company.

6.2 Where the Customer cancels more than a reasonable minimum notice period before the agreed start time, any cancellation fees will be limited to administrative costs or any non-recoverable expenses incurred by the Company.

6.3 Where the Customer cancels with short notice, the Company may charge a cancellation fee, which may be a percentage of the quoted price or a minimum call-out charge, to reflect the time and resources allocated to the booking.

6.4 If the Customer is not present at the agreed time and location, or if the Customer is not ready for the move, this may be treated as a late cancellation and may incur additional waiting time charges or cancellation fees.

6.5 Any request to change the date, time, address, or scope of the Services is subject to availability and may result in a revised quotation. The Company is not obliged to accommodate changes but will make reasonable efforts to do so.

6.6 The Company may cancel or postpone a booking if circumstances beyond its reasonable control prevent the Services from being carried out safely or lawfully. In such cases, the Company will seek to rearrange the booking or refund any sums paid for Services not provided, as appropriate.

7. Liability and Limitations

7.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company’s liability for loss of or damage to Goods is subject to the limitations set out in this clause.

7.2 The Company will not be liable for:

a. Loss or damage arising from the Customer’s failure to adequately pack or protect Goods.

b. Damage to Goods where the Customer or a third party has instructed that Goods be moved against the Company’s advice.

c. Loss or damage resulting from inherent defects, flaws, or natural deterioration of the Goods.

d. Loss of or damage to items of special value, including but not limited to cash, jewellery, works of art, antiques, or important documents, unless these have been expressly declared and accepted in writing by the Company.

e. Any indirect or consequential loss, such as loss of profit, loss of opportunity, or loss of enjoyment.

7.3 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable amount proportionate to the value of the affected Goods and the price paid for the Services, subject to any applicable statutory minimums or maximums.

7.4 The Customer must inspect the Goods as soon as reasonably practicable upon completion of the Services and notify the Company of any apparent loss or damage without undue delay. Failure to notify within a reasonable time may prejudice any claim.

7.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

8. Delays and Access Issues

8.1 The Company will make reasonable efforts to carry out the Services at the agreed time, but any times specified are estimates and not guarantees. The Company will not be liable for delay caused by traffic, weather, accidents, road works, vehicle breakdowns, or other events beyond its reasonable control.

8.2 If the Company is delayed due to access issues, such as lack of parking, locked premises, or unprepared Goods, waiting time charges may apply at the Company’s standard hourly rates.

8.3 Where access conditions differ significantly from those described at the time of booking, the Company may revise the price, require additional labour, or decline to complete part or all of the Services if it would be unsafe or unreasonable to do so.

9. Waste and Environmental Regulations

9.1 The Company operates in accordance with applicable waste and environmental regulations. The Company does not act as a general waste disposal business and will only remove items designated for lawful disposal where this has been agreed in advance.

9.2 The Customer must not request the Company to transport or dispose of controlled or hazardous waste unless this has been expressly agreed and the necessary legal arrangements are in place.

9.3 Where the Service includes removal of unwanted items for disposal, the Company will use licensed waste transfer and disposal facilities where required by law. Any additional fees charged by such facilities may be passed on to the Customer.

9.4 The Customer is responsible for ensuring that any items to be disposed of can lawfully be removed and that no third party rights are infringed. The Customer indemnifies the Company against any claims or penalties arising from unlawful disposal resulting from inaccurate instructions provided by the Customer.

10. Insurance

10.1 The Company maintains insurance appropriate for its operations, as required by applicable law.

10.2 The Company’s insurance may not cover all types of Goods or all values. Customers who require additional protection for high-value items are advised to arrange their own insurance cover.

10.3 Any claim made under the Company’s insurance is subject to the terms, conditions, and exclusions of the relevant policy. The Company does not guarantee that any particular loss or damage will be covered.

11. Complaints and Dispute Resolution

11.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible so that the issue can be investigated and, where appropriate, resolved.

11.2 The Company will endeavour to handle complaints promptly, fairly, and in good faith, and may request additional information or evidence from the Customer.

11.3 In the event of a dispute that cannot be resolved directly between the parties, either party may consider seeking independent advice or utilising mediation or other forms of alternative dispute resolution where appropriate.

12. Data Protection and Privacy

12.1 The Company may collect and process personal data about the Customer for the purposes of fulfilling bookings, providing Services, processing payments, and complying with legal obligations.

12.2 The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to protect such data from unauthorised access or misuse.

12.3 The Customer has certain rights in respect of their personal data under applicable law and may contact the Company to exercise those rights where relevant.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

13.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

14. General Provisions

14.1 If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a competent authority, such provision shall be deemed severed and the remaining provisions shall continue in full force and effect.

14.2 The failure or delay of the Company to exercise any right or remedy provided by these Terms and Conditions or by law shall not constitute a waiver of that right or remedy.

14.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

14.4 These Terms and Conditions, together with the details set out in the booking confirmation, represent the entire agreement between the Customer and the Company in relation to the Services, and supersede any prior understandings or agreements, whether written or oral.

By confirming a booking with Man and a Van Brent, the Customer acknowledges that they have read, understood, and agree to these Terms and Conditions.